Purchasing in the UK

An extraordinary customer journey

At Ballymore, we are committed to creating high-quality homes and thriving communities where our customers are proud to live and feel like they belong.

From your first point of contact with our team through to the day you move in and beyond, you will feel part of something special. Our experts will create a unique experience just for you, supporting your requirements through every stage of your purchase.

Buying a new home is one of the biggest financial commitments many of us will ever make and we are here to make sure it is a positive one.

Discover how we deliver on these commitments throughout your journey with us, and what you can expect from our five-stage buying process.

Your Customer Journey

Visiting our sales galleries

1Visiting our sales galleries

Our award-winning sales galleries immerse you into the reality of life in a Ballymore neighbourhood. You can make an appointment to visit our sales galleries at any of our Ballymore developments.

A straightforward sales process

2Buying your Property

Our Ballymore team is there to support through each step of the buying process. Our skilled team can also provide support to our overseas customers thanks to a multi-lingual team fluent in Cantonese and Mandarin.

A straightforward sales process

3Home demonstration

As you draw ever closer to moving into your dream home, our expert team will give you a guided tour of your property, and the development, ahead of completion.

A straightforward sales process

4Completion and handover

The time has come to make your new home your own. Once the purchase has legally completed and the keys are in your hands you can start making memories in your new neighbourhood.

Looking after you for the long term

5Looking after you for the long term

Once you have taken ownership of your property you will move under the care of the onsite estate management and aftercare teams.

 

The essential must-have app for modern living

The essential must-have app for modern living

Life at a Ballymore development never stops. Blink, and you could miss a dozen amazing things.

Thankfully, you can find it all on our b.life app. Fun things, important things, fitness things, social things - all the things you want, and more.

Think of it as having your own personal Concierge in your pocket, ready to make life at one of our developments as effortless and fulfilling as possible.

It's an app that gives our residents all the information they need, facilitates effortless bookings, offers services that perfectly complement the many facilities on offer and provides a platform to connect with fellow residents.

Everything you need is just a tap or two away.

And it starts by tapping 'Install'.

Meet the team

Mei Lam

Mei Lam

Senior Completions Manager

Stephanie Parker

Stephanie Parker

Senior Customer Liaison

Na Wen

Na Wen

Customer Liaison

Tonya France

Tonya France

Customer Liaison

Emily Donoghue

Emily Donoghue

Customer Liaison

Rebbecca Smith

Rebbecca Smith

Customer Liaison

Nicholas William

Nicholas William

Completions Handover Manager

Shaan Raghavan

Shaan Raghavan

Completions Handover Manager