Fitness Coach

• To support the Health Club Manager and Estate Management Team with all operational aspects of the leisure facility.  

• To contribute to the development of the department by promoting the leisure services to members and tracking their progress.  

• To consistently deliver a high level of customer care to all residents and guests.  

• To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards. 

• To personal train clients when required.  

• To assist with the daily operations at the Sky Pool.  

• Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility.   

• Proactively ensure the smooth and professional running of the leisure facility.   

• Teach exercise classes to residents/guests of the Leisure facility. 

• When required train residents in Personal Training. 

• To assist the Sky Host with duties on Level 10. 

• To conduct daily Sky Pool inspections and report everything back to the HCM. 

• To be the first respondent in case of any emergency in the Leisure facility. 

• Answer all residents and guests’ questions, concerns and complaints professionally, effectively and on time, where necessary refer on to the appropriate person. 

• Be fully familiar with the services offered by the Leisure facility/estate and serve as a customer service liaison between residents/guests and management. 

• Help with resident/guest retention and growth by interacting in an intelligent, tactful, and friendly manner.  

• To carry out Gym inductions and Sky Pool inductions. 

• Communicate regularly with the HCM and offer suggestions regarding improvements to the operation of the leisure facilities.  

• Undertake all responsibility vested in the post-holder in relation to such legislation as the Health & Safety at Work Act, Fire Cautions, COSHH, etc. 

• Complete all procedural documentation on a timely basis (incident reports, maintenance requests, and shift changes etc.). 

• Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility. 

• Monitor music levels and ensure the audible level of TV and sound systems are not disrupting member workouts by being too loud that they are audible over personal headphones.  

• Anticipate residents/guests’ needs and volunteer information and guidance where necessary. 

• Ensure you are always visible for assisting members and guests as much as possible and notify HCM before taking a break. 

• If your shift ends and there is no replacement you must remain in until appropriate cover has been identified and the HCM has been notified. 

• Attend all departmental meetings and any other staff meetings, as arranged. 

• Be able to recognize opportunities and refer, promote/sell PT, wellness, exercise classes, master classes or any other service offered by the Leisure facility. 

• Continue your own ongoing education and training, in conjunction with that provided by the leisure facility/BPL. 

• Accept and complete all assignments deemed appropriate by the HCM/Estate Management/BPL. 

• Submit requests for time off to the HCM.  

• At all times represent the Leisure facility and yourself in a professional and positive manner. 

• Maintain a personal clean, neat, healthy and professional appearance. Correct and complete uniform must be worn at all times.  

• Abide by all the Estates/BPL/Company policies and procedures. 

• Cover the fitness reception when required. 

• Able to cover Welcome Host when needed  

• The post-holder will be required to perform other duties to those listed above, for example, assisting with special events or functions, pool testing, assisting with the pool plant. 

• The post holder may be required from time to time to work within other Estates Leisure facilities and therefore may not be based on one single site. 

• To help to create a ‘can do, will do, with pleasure’ culture within all aspects of the team. 

• Assist where necessary with any other tasks or duties when assigned by the HCM/Estate Management & BPL. 

• Assist with stock control. 

• Proven ability to build strong working relationships with clients. 

• Passionate, lively, approachable, and charismatic. 

• Pro-active self-starter. 

• Good team player. 

• Ability to offer constructive advice to others. 

• Good working knowledge of health & safety. 

• Face to face customer services experience. 

• Experience of delivering fitness training classes. 

• Recognised fitness qualification Personal Trainer Level 3 or above. 

*Ballymore operate as an equal opportunities employer.