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Careers at Ballymore

Day Security Officer

  • Department
  • Location
  • Job type
  • Security
  • West London
  • Full-Time

Job Description

Role: Security Officer 

Location of work: Brentford Successful applicant will live within 1 hour away

Hours of work: 4 on 4 off, Day Shifts, 7:00am - 19:00pm

Contract: Permanent                                                                       

Duties & Responsibilities 

  • Always maintain a safe environment for all people in the estate, including a constant Security presence. 

  • Meeting and greeting all residents, guests and clients around the estate. 

  • Communicate with Concierge and assist with smooth running of the site. 

  • Ensure any unusual behaviour recorded is followed up, calling the police if necessary. 

  • Communicate with control regularly and ensure there is a quick response to any incident. 

  • To include building rounds & PES patrols of the site, in the daily tasks. 

  • Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. 

  • Maintain a safe environment for all people in the estate at all times. 

  • Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. 

  • As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards. 

  • Liaise with the Deputy General Manager, Duty Manager and General Manager where necessary and follow all given instructions. 

  • Provide support and shift cover for Valet and Concierge functions when necessary. 

  • Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner.  

  • Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately. 

  • Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. 

  • Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. 

  • Ensure that all firefighting apparatus is accounted for and maintained. 

  • Correct reporting of any cleaning or maintenance issues around the Estate. 

  • All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM. 

  • Liaise with Valet staff to inform of any vehicles that may need parking in the car park.  

CCTV 

  • Ensure compliance with Data Protection Act. 

  • Monitor CCTV cameras pro-actively, to detect any security related incidents. 

  • Prepare evidence/download data images for authorised bodies, such as Police and Data Controller. 

  • Report any system faults in a timely manner. 

  • Only permit authorised personnel into FCC/Control Room, using log in/out form. 

Skills, Experience & Qualifications 

  • SIA Licence (Desirable) 

  • Previous experience in a similar Security position (Desirable) 

  • Good communication skills 

  • Patience and the ability to remain clam in stressful situations. 

  • Thinking and reasoning skills for dealing with emergencies. 

*Ballymore work as an equal opportunities employer

Personal Information