Day Concierge

Job Description

Role: Concierge 

Location of work: Brentford

Hours of work: 4 on 4 off, Days/ 6:00 - 18:00, 7:00 - 19:00 or 10:00 - 22:00

Contract: Permanent

Duties & Responsibilities

• Shifts start either 6am, 9am or 10am for 12 hours depending on needs of site.
• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• Managing the Bringme Room that takes Parcels, attending as needed, logging parcels and assisting residents use system and picked up large parcels from back secure room.
• Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
• Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
• Ensure only authorized persons are given access to areas such as the gym, pool and resident’s lounge
• Testing of the pool water as needed when on shift to ensure safety of residents, 5 times per a day
• Carry out MyTag inspection of all areas once daily on shift including all communal areas.
• Inspect all building and logging any issues
• Carry out safety checks using Meridian as directed by shift leader or FM.
• Deal with fire alarm notification or faults.
• Cover security lunch break in FCC.
• Check resident lounge, coffee machine and assist with bookings
• Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
• Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
• Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
• Correct reporting of any security / health and safety issues.
• Correct reporting of any incidents or complaints.
• Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
• Issuing of flat keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
• Cross training of other resort departments.
• Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
• Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
• Apartment key audit during night shift, with follow up for any missing keys with the last person in possession.
• Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
• Maintain a safe environment for all people in the estate at all times.
• Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
• Report any accidents and record in the accident book as appropriate.
• Turn on and off the lobby lights at the appropriate times.
• Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
• Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
• Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.

Skills & Qualifications

• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability to multi-task and time-manage.
• Have a good understanding of Excel, word and outlook
• Strong verbal and written communication skills

*Ballymore Operate as an Equal Opportunities Employer