Deputy Property Director

Job Description

Deputy Property Director - South West London, Permanent

Hours: 40 per week, 08.30am - 17.30pm Monday to Friday
 

Key responsibilities

Include, but not limited to:
 

• Deputise for the Property Director in managing the development ensuring high quality business activities with maximum quality, service and operational management
• Support, managing, motivating, inspiring, encouraging and developing the site management staff directly under your supervision and enable and allow them to deliver confidently and consistently an ever-evolving residential lifestyle experience across
• Ensuring that the team understands that the organisation’s aims and achievements are reflected in all its operations and activities– including relationships and risk management
• Ensuring that targets are met including those of the team as a whole
• Maintain overall organisation responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations e.g. Best Practice Guidelines, ISO certification
• Work hard to develop trusted working relationships, with all stakeholders.
• Provide Management support to the PD, including daily operations, maintenance, financial reporting, training and development of employees and resident relations.
• Monitoring consistent execution of all operational policies and procedures and recommend changes to improve overall functionality on site.
• Communicate and implement changes to improve overall site performance and ensure adherence.
• Ensure the provision of services and facilities is delivered throughout every aspect of the residential operation positioning Ballymore as the industry market leader, with a strong emphasis on the residents’ service experience, planned preventative maintenance, security and safety and the property asset management.
• Ensure compliance with all relevant laws, legislation and obligations applicable to our sector. To have a thorough understanding of the Landlord & Tenant Act 1985 legislation, health & safety and employment legislation, as well as awareness of obligations covered under the leases and management agreements.
• Ensuring all Estate and property inspections, ensuring weekly block and estate inspections are completed, correctly logged and that all actions are followed/actioned.
• Take appropriate action to address any service issues to the complete satisfaction of the resident and company in order to maintain customer loyalty and to ensure that all non-conformance issues and outcomes are recorded and decisively resolved.
• To work with the Property Director to design, implement and develop strategies to ensure the development is managed and maintained to a best standard and Ballymore’s brand values.
• Ensure compliance with the Ballymore Fire, Health and Safety and Life Safety Systems Policies within the portfolio.
• Deputise for the Property Director with all residents and client liaison and engagement with relevant residents’ associations.
• Manage the development with BAML’s vision and ambition and business plan in order to ensure we offer value for money to all residents and generate income and evolve and all business opportunities.
• Working with the relevant Head Office teams to manage the Arrears Process fully and effectively.
• Assist the Property Director in the local management of lease holding including private leases, leasing infringements and licences, etc.
• Take lead in answering all service charge and lease related queries, resolving any disputes, and liaising with central accounts and credit control teams where necessary.
• Manage all stage one site specific customer complaints.
• Deputise or provide management support to the PD, when creating SOPs, SLA, KPIs specific for the needs of the development.
• Management and review of MFA Matrix covering affordable and commercial property
• Landlord Liabilities - Maintaining and updating the schedule (to be submitted & reviewed monthly)

Skills, Experience & Qualifications

• 5 plus years Property Management Experience at Senior Property Manager, Estate Manager level or above.
• Knowledge of the Landlord and tenant Act 1985
• Strong grasp of Leases / Section 20 process / Section 20b and Service Charge Accounts.
• MTPI member accreditation (Desirable)
• Strong track record of working collaboratively, diplomatically and effectively with a wide range of people.
• Excellent written and verbal communication skills.
• Strong leadership skills that have been developed in a management environment.
• Knowledge and experience of front of house, leisure & fitness operations
• Good knowledge of Health & Safety Management in Leisure and mixed-use facilities.
• Extensive experience of leading both in house and externally contracted services in a complex multi-site environment.
• Ability to execute and implement strategic and tactical plans.
• Ability to drive organisational and cultural change to create a sense of community.
• Demonstrate good practice and knowledge of Health & safety legislation

We operate as an equal opportunity employer.