Security Valet Officer

• Provide a bespoke service to residents with job tasks and individual requests dealt with in an efficient and timely manner. 

• Ensure that the highest levels of customer care and service are maintained at all times being helpful, polite and pleasant at all times. 

• Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. 

• Aid the smooth running of the various different operations around the site, according to SOP’s. 

• Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion. 

• As part of the Estates Team maintain the policies, company rules and quality of Ballymore Group Ltd. 

• Remain adaptable and flexible throughout the changeable requirements of the developing Estate. 

• Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions. 

• Provide support and shift cover for valet and concierge functions when necessary. 

• Liaise with Concierge at all times on requests for vehicles. 

• Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each. 

• Locating vehicles and delivering to allocated point when requested by the resident. 

• Vehicles are met on access road and shown to holding area or moved off site – not to allow any external parking on the access road. 

• Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times. 

• Ensure all vehicles parked are assessed for previous damage. 

• Vehicles are placed either on or under stacker according to size, and weight of the vehicle. Stacker to be raised according to the SOP. 

• Ensure that visitors, VIP’s and contractors are dealt with according to space availability. 

• Carry out daily/nightly audits of the car park and report to the Valet Manager any discrepancies. 

• Carry out regular checks of the car stackers to ensure all are in working order and kept in a clean condition with all oil stains removed immediately. 

• Keep accurate records of all movement of vehicles and update all residents’ details as supplied by the Estate Office. 

• Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept by anyone using this facility.  

• Liaise with day/night security staff regarding any potential/real security issues. 

• Maintain a safe environment for all people in the estate at all times including a constant presence. 

• Ensure that all firefighting apparatus is accounted for and maintained. 

• Correct reporting of any cleaning or maintenance issues around the Estate. 

• Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both Security/Valet Manager and Operations Manager. 

• Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. 

• Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. 

• All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the Operations Manager. 

• Meeting and Greeting all residents, guests and clients around the estate. 

• Maintain security of the estate at all times. 

• Working with all staff to ensure there is a good security presence at all times. 

• Communicate with Concierge and assist with smooth running of the site. 

• Ensure any unusual behavior noted is followed up, calling the police if necessary. 

• Communicate with control regularly and ensure there is a quick response to any incident. 

• To include building rounds & PES patrols of the site, in the daily tasks. 

• Correct reporting of any incidents and archiving of all onsite records, including police liaison. 

• Pro-actively dealing with maintenance and cleaning problems identified within the estate. 

• Maintain a safe environment for all people in the estate at all times. 

• Liaise with valet to inform of any vehicles that may need parking in the car park. 

• Deal with any illegally parked vehicles in the appropriate manner. 

• Ensure compliance with Data Protection Act & company SOP’s 

• Monitor CCTV cameras pro-actively and security related incidents. 

• Prepare evidence/download data images for authorized bodies, such as police and Data Controller. 

• Report any system faults in a timely manner. 

• Aid security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions. 

• Maintain confidentiality at all times concerning the residents and business of the Ballymore Properties and Personnel. 

• Waking Watch coverage should the need arise-This would require constant patrolling of specified buildings/ areas of the development throughout your shift, and breaks would change to 15 minutes, every 90 minutes.  

• Proven experience in front of house/customer service or relevant role is an advantage. 

• Previous security experience. 

• Must hold a current, full UK driving licence.  

*Ballymore Operate as an equal opportunities employer