Security Team Leader

Job Description

Role: Security Team Leader 

Department: NPW Security / Valet

Reporting to: Operations Manager 

Location of work: New Providence Wharf

Hours of work: 4 on 2 off, days and nights 

Contract: Permanent

Duties & Responsibilities:

· The Security Team Leader will provide the efficient and effective management of all aspects of estate Security and CCTV management on their shift, ensuring clear communication and liaison with 2 other Security Team Leaders.

· Assist with recruitment, management and supervision of the in-house security team, ensuring the Ballymore brand values are at the centre of our service provision.

· To provide a secure and safe environment for the residents, commercial tenants and staff.

· To be able to use a variety of software systems which are used to manage communication with residents and other stakeholders including use of the resident’s web portal and other portals for the purposes of managing the business.

· Maintain regular communication with the Operations Manager and Resort Director, provide daily shift reports, monthly reports and meet formally once a month.

· To ensure the security team on shift is conducting constant estate patrols by using their PES guns and to provide daily patrols report to the Management Team.

· To ensure the security team is conducting building patrols as part of their duties and acting to identify any shortfalls in service delivery.

· To prepare the daily team rota and allocate/approve holidays, accordingly, always ensuring we have sufficient staffing levels.

· Assist the Ops Manager with the training and development of the Security Teams

· Conduct appraisals, reviews and performance meetings with the team.

· To ensure all members of the security team are fully trained to cover FCC and hourly rotation takes place.

· To ensure training records for the security team are up to date.

· To ensure incidents/accident and near miss reports are completed when necessary and shared with Management.

· Assist the Operations Manager to lead and coordinate regular monthly fire drills and weekly fire tests.

· Ensure only those vehicles with a right to park or prearranged visitor parking (excluding hotel deliveries) are coming into the estate and access is denied to those that do not comply with the regulations in place.

· Be the first form of contact to residents in circumstances of security and safety.

· To ensure all security staff is fully trained on how to operate the CCTV system, Pes systems, access control/door entry, refuge and lift alarms and fire panel alarms and other security and safety systems as required.

· Build a positive and professional relationship with resident’s association, stake holders in the estate such as landlords, commercial tenants and housing association. Outside the estate: liaising with the external bodies such as: Police, Tower of Hamlets, noise pollution team etc.

· Waking Watch coverage should the need arise – This would require constant patrolling of specified buildings/ areas of the development throughout your shift, and breaks would change to 15 minutes, every 90 minutes.

Operations

· You will work on a rota system with other members of the security team to be responsible for the security of the estate on your shift.

· Day to day responsibility for ensuring the integrity of the security operation in the buildings and throughout the extensive grounds, full management of the FCC to ensure CCTV and associated infrastructure are operating efficiently and effectively within agreed parameters.

· Create and develop SOP’s and KPI’s, write procedure, create documents and risk assessments in respect of security operations.

· Responsible for the provision of operating procedures for all Security related activities. Undertake regular reviews of best practice in respect of operations in conjunction with service providers.

Staff

· Day to day responsibility for the management of the team. Ensure staff perform in line with their job specifications and that standard operating procedures are adhered to.

· Ensure all new employees have a full induction in accordance with the BAML Policy and arrange ongoing training as necessary.

· Liaise with Line Manager/ HR Team in relation to issues that arise such as grievances, disciplinaries etc.

· Meet with all team members 1:1 to review their performance and document this in accordance with standard procedures.

· Monitor that staff wear appropriate uniform/PPE. Ensure action is taken where issues such as breaches of discipline/H&S are observed in respect of staff/contractors working on the development.

· Deliver toolbox talk training to your team and other site staff in terms of Security, fire safety etc.

Customer Relations

· Ensure that staff deliver a supportive and sympathetic security service to residents. Respond to complaints in line with the complaints procedure and ensure that the complaints are dealt with in a timely and effective manner.

· Handle any problems/complaints effectively and in a timely manner (24 hours).

· Respond to complaints in writing and document in accordance with the company policy and procedures.

Financial

· Provide operational information to the Operations Manager as required supporting the preparation of the annual service charge budget. Liaise with the Operations Manager in respect of operational requirements that may impact expenditure against budget such as keeping track of the staff payroll, training, uniform, radios, cctv costs and other items of expenditure.

Health and Safety

· Ensure all paperwork in relation to accident, first aid and incident reporting is completed correctly by the in-house team and pass all of the relevant paperwork to the OM.

· Ensure that risk assessments and SOPs are in place and updated in accordance with legislation/best practice. Regularly review relevant reporting procedures and where required provide to the Support Office

· Ensure that in-house and external service providers are compliant and working within the estate and corporate H&S frameworks.

· Have a key involvement in disaster recovery, emergency response and contingency planning.

Administration

· Ensure that all records are held securely and in compliance with GDPR

· Direct the on-site team (in conjunction with the GM) to ensure they create, organise and maintain records and administration systems in respect of site activities in an efficient manner.

· Attend meetings where required with the Operations Manager, prepare agendas and take notes.

Skills, Experience & Qualifications

· Previous experience managing a team

· Experience in covering the shift manager duties

· Ability to maintain good working relationship with the residents.

· Strong communication and people management skills.

· Positive and can-do attitude.

· IT Skills (Microsoft packages)

· Good communication skills.

· Leadership and motivational skills

*Ballymore operate as an equal opportunities employers.