Residential Day Concierge

• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner. 

• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. 

• To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. 

• Accepting and issuing of resident’s parcels. 

• Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service. 

• Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc. 

• Ensure only authorized persons are given access to areas. 

• Issuing of visitor parking permits, offering explanations to the onsite parking procedures. 

• Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. 

• Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures. 

• Correct reporting of any security / health and safety issues. 

• Correct reporting of any incidents or complaints. 

• Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. 

• Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place. 

• Cross training of other resort departments. 

• Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. 

• Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed. 

• Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession. 

• Pro-actively dealing with maintenance and cleaning problems that are identified within the estate. 

• Maintain a safe environment for all people in the estate at all times. 

• Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR. 

• Report any accidents and record in the accident book as appropriate. 

• Turn on and off the lobby lights at the appropriate times. 

• Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people. 

• Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate. 

• Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary. 

• Know all essential aspects of the resort. 

• Build a good rapport with residents 

• Excellent communication skills. 

• Polite and confident with a great deal of patience. 

• Must have at least one years experience in a residential concierge role. 

*Ballymore Operate as an equal opportunities employer.